Nexion Health Receives 2024 Customer Experience Awards from Pinnacle Quality Insight
February 16, 2024 | Awards, Press Release
FOR IMMEDIATE RELEASE
Media Contact: Kyle Counselman
Phone: 863-873-3571
Email: Kcounselman@nexion-health.com
Nexion Health is thrilled to announce that it has received 224 Customer Experience Awards across 29 facilities from Pinnacle Quality Insight. This recognizes Nexion Health’s outstanding performance and solidifies their position in the top echelon of care providers nationwide.
“We’re excited to congratulate Nexion Health for their well-deserved achievement on earning a Customer Experience Award,” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Nexion Health is putting in to provide high-quality care and employment – their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that Nexion Health has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to over 4,000 residents and their families.
“Amidst all the challenges we face in long-term care, it is exciting to see how our prioritization of those we care for, along with their families, is consistently recognized nationally,” expressed Fran Kirley, President and CEO of Nexion Health. “Receiving 224 unique Pinnacle Customer Experience Awards across 29 facilities sends a resounding message that we are passionate about what we do, how we do it, and genuinely love those that we take care of.”
In 2023, Nexion Health used feedback from over 4,000 residents to drive continuous improvement in their care and customer service. These conversations included open-ended questions and ratings across various categories.
“I am thrilled to see the results of our hard work and commitment to capturing the voice of our customers. Only through those efforts can we truly meet and exceed the needs of our residents and their families,” added Meera Riner, Chief Operating Officer of Nexion Health. “We believe in transparency and a commitment to continuous quality improvement. We will continue to pursue excellence in customer satisfaction and look forward to adding more facilities to this list next year.”
To find out more about Nexion Health’s commitment to excellence, please visit https://www.nexion-health.com/.
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About Nexion Health
Nexion Health, Inc. operates 2 assisted living facilities and 54 skilled nursing and rehabilitation facilities in Louisiana, Mississippi, and Texas. Its headquarters offices in Maryland. Each affiliate skilled nursing and assisted living campus offers a home-like setting influenced by its own unique regional culture. Our commitment to excellence is reflected in our positive clinical outcomes, resident and family member testimonials, satisfaction reports and AHCA Quality Awards.
About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.